AMA Outcomes Monitoring
For Substance Use Disorder & Eating Disorder Programs
Continuity. Documentation. Compliance.
"Why would we want our AMAs to come back?"
Patients who leave treatment against medical advice are among the most vulnerable. TouchpointHQ operates structured, consent-based AMA monitoring designed for the unique challenges of SUD and eating disorder treatment.
Substance Use Disorder
Residential detox, inpatient rehab, PHP, and IOP programs managing high AMA rates
Eating Disorders
Residential and PHP programs treating anorexia, bulimia, and ARFID
The Problem with AMA Tracking
When a patient leaves against medical advice:
Follow-up is often inconsistent or informal
Outreach efforts are rarely documented in a standardized way
Facilities lack visibility into post-AMA engagement
Outcomes data is fragmented or missing
The result is not just operational strain — it's risk exposure.
The Real Cost of Internal AMA Follow-Up
Why most facilities struggle to do this consistently
The Staffing Paradox
A dedicated AMA coordinator role costs $50,000–$70,000/year in salary alone — before benefits, management overhead, and training.
But most facilities don't have enough AMA volume to justify a standalone role. So the work falls to:
- Intake coordinators already at capacity
- Clinical staff who should focus on active patients
- Admissions teams juggling new referrals
- Nobody — it just doesn't get done
The Consistency Gap
Even when someone is assigned AMA follow-up, it's the first thing dropped when census spikes or staffing dips.
- Outreach happens sporadically or not at all
- Documentation is incomplete or missing
- No standardized cadence or protocol
- Former patients fall through the cracks
- Audit requests reveal gaps
The hard truth: Most facilities want structured AMA follow-up but can't afford to build and maintain it internally.
TouchpointHQ provides dedicated, consistent AMA monitoring at a fraction of the cost of hiring — with no operational burden on your team.
Our AMA Tracking Approach
TouchpointHQ provides subscription-based AMA outcomes monitoring that runs alongside your clinical operations.
We do not replace care.
We do not influence treatment decisions.
We do not market to patients.
We provide structure, execution, and reporting — consistently and compliantly.
How AMA Tracking Works
Secure AMA Intake
Your team provides a weekly AMA list through a secure, HIPAA-compliant process.
Only minimal necessary data is required.
Consent-Based Outreach
TouchpointHQ conducts permission-first outreach to ask patients if they would like brief, optional post-discharge check-ins.
- No inducements.
- No marketing.
- Immediate opt-out.
Structured Check-Ins
For patients who opt in, we run a standardized engagement cadence focused on:
- Safety
- Stability
- Readiness for support
All interactions are logged and time-stamped.
Clear Signals Back to Your Team
If a patient requests support or expresses interest in reconnecting with care, your intake team is notified.
All clinical decisions remain entirely yours.
Outcomes Reporting
You receive:
- Engagement and consent metrics
- Response and opt-out rates
- Documented outreach activity
- Audit-ready reporting
What This Is — and What It Is Not
This Is
This Is Not
Facilities pay for the program, not outcomes.
Why Programs Choose TouchpointHQ for AMA Tracking
Reduces operational burden on staff
Standardizes post-AMA follow-up
Improves documentation consistency
Supports accreditation and payor discussions
Designed with compliance first
This is infrastructure most facilities want — but rarely have time to build or run internally.
AMA Tracking Pricing
AMA Outcomes Monitoring — Managed Service
Free
Get started at no cost
Standard
Up to 25 AMA patients/month
/month
Growth
26–50 AMA patients/month
/month
Enterprise
50+ AMA patients or multi-location
Pricing is subscription-based and never tied to patient return, census, or revenue. Start free and upgrade when you need more capacity.
Compliance & Governance
Core Protocols
Designed to Align With
Implementation
Who This Is For
Ready to Improve Your AMA Tracking?
If your organization wants better visibility into post-AMA engagement, consistent documented follow-up, and a defensible outcomes monitoring program — TouchpointHQ can operate it for you.