Outcomes Tracking for
Behavioral Health
Know how your patients are doing between sessions. Get notified when scores change. Catch early warning signs before the next appointment.
Generate Reports by Insurance Payor
Filter your entire outcomes report by insurance company—United Healthcare, Aetna, BlueCross, and more. Perfect for value-based care contracts and payor negotiations.
Detect Signs of Relapse Before It's Too Late
Set custom threshold alerts to catch score changes early. When a patient's symptoms worsen, you'll know immediately—giving you the chance to intervene before a full relapse occurs.
Score Change Alert
Triggered when score increases by 20% or more
Patient: J.M.
PHQ-9 Assessment
Score Trend (Last 8 Weeks)
Custom Threshold Alerts
Set your own percentage thresholds (e.g., 20%, 30%, 50%) to trigger alerts when patient scores change significantly from their baseline or previous assessment.
Catch Decline Early
When a patient's symptoms worsen between sessions, you'll see it immediately in your dashboard—allowing you to adjust treatment before things escalate.
Instant Email Notifications
Get notified by email when a patient triggers an alert, so you can reach out immediately—even between scheduled appointments.
Track Recovery Progress
The same system that detects decline also celebrates progress—see when patients are improving and document their treatment response.
Two Powerful Products, One Platform
Whether you're tracking individual patient outcomes or benchmarking your practice—comparing response rates, symptom reduction trends, and treatment effectiveness against similar providers—TouchpointHQ has you covered.
Outcomes Tracking
Send validated assessments, track patient progress over time, and get actionable insights to improve care quality.
- 30+ validated SUD & ED assessments
- Automated email delivery
- Custom % threshold alerts—get notified when scores change
- Individual & group dashboards
- HIPAA-compliant & secure
Insights
Benchmark improvement trends from baseline within your own patient population. Group practices can track outcomes by diagnosis, treatment modality, and clinician—all using your internal data.
- Track improvement from baseline by diagnosis
- Visual trend charts across your patient population
- Filter by treatment modality & clinician
- Benchmark outcomes within your own practice
- Available exclusively to group subscribers
Insights & Benchmarking
Benchmark improvement trends from baseline across your own patient population. Group practices can track outcomes by diagnosis, treatment modality, and clinician—all within your internal data.
Patient Trend Charts
Visualize each patient's score trajectory over time with clear line charts showing improvement, plateau, or decline patterns.
Outcomes by Diagnosis
Filter your outcomes by primary diagnosis (MDD, GAD, SUD, AN, BN) to see which patient populations are responding best.
Treatment Modality Analysis
Compare outcomes across treatment types—CBT, DBT, MI, family therapy—to understand what's most effective for your patients.
Individual Patient Outcomes
Drill down to individual patients to see their complete assessment history, response patterns, and treatment progress.
Improvement Rate Tracking
Track what percentage of your patients are improving, stable, or declining across different assessment types.
Demonstrate Value to Payers
Generate outcome reports showing patient improvement by dx and treatment to support value-based care contracts.
All data is fully anonymized and de-identified
Ready for Value-Based Care?
Payers are shifting to outcome-based reimbursement. Learn how outcomes tracking helps you thrive in VBC contracts.
HEDIS Quality Measures
NEWYour assessments automatically map to HEDIS measures—helping you meet payer requirements and maximize reimbursement.
Automatic HEDIS Mapping
PHQ-9, GAD-7, AUDIT & more map directly to DSF, FUH, AMM, IET measures
Maximize Reimbursement
Meet quality benchmarks that payers require for value-based contracts
Prove Outcomes to Payers
Generate reports showing your compliance with HEDIS quality standards
Stay Competitive
Be prepared as more payers shift to value-based reimbursement models
Flexible Plans for Every Practice
Whether you're a solo practitioner or a multi-site clinic, we have a plan that fits your needs.
Individual Clinician
Perfect for solo practitioners and therapists in private practice.
- Single user account
- Personal dashboards only
- All assessment forms
- First 5 patients free forever
Group / Clinic
Ideal for treatment centers, clinics, and multi-clinician practices.
- Group admin controls
- Aggregate + clinician-level views
- Shared organization dashboards
- Clinician comparison reports
- First 5 patients free forever
No credit card required. First 5 patients free forever.
View full pricing details & FAQ →Feature Comparison
| Feature | Individual | Group |
|---|---|---|
| Unlimited patients | ||
| All assessment forms (30+) | ||
| Personal dashboard | ||
| Automated email delivery | ||
| Customizable % threshold alerts | ||
| Message templates | ||
| First 5 patients free forever | ||
| Multiple clinician accounts | — | |
| Team management | — | |
| Aggregate analytics | — | |
| Clinician comparison reports | — | |
| Completion rate tracking | — | |
| Centralized billing | — | |
| Activity feed | — |
Comprehensive Assessment Library
Validated, evidence-based assessments for depression, anxiety, OCD, substance use disorders, eating disorders, and cognitive/neuropsychiatric conditions—from intake to ongoing outcomes.
Mental Health
- • PHQ-9 (Depression)
- • PHQ-15 (Somatic Symptoms)
- • GAD-7 (Anxiety)
- • OCI-R (OCD)
- • PCL-5 (PTSD)
- • C-SSRS (Suicide Risk)
- • MDQ (Bipolar)
- • HAM-D (Depression (Clinician))
- • MADRS (Depression Severity)
- • BDI-II (Depression (Self-Report))
- • WHO-5 (Well-Being)
- • WHOQOL-BREF (Quality of Life)
- • PROMIS Global (Global Health)
- • PROMIS Sleep (Sleep Disturbance)
Substance Use
- • AUDIT (Alcohol Use)
- • AUDIT-C (Alcohol (Brief))
- • DAST-10 (Drug Abuse)
- • ASSIST (Substance Screening)
- • CAGE-AID (Quick Screening)
- • BAM (Brief Recovery)
- • ASI-Lite (Addiction Severity)
- • SDS (Dependence Severity)
Eating Disorders
- • EDE-Q (Eating Pathology)
- • SCOFF (Quick Screening)
- • EDI-3 (Eating Symptoms)
- • CIA (Clinical Impairment)
- • DERS (Emotion Regulation)
- • RSE (Self-Esteem)
Cognitive & Neuropsych
- • ASRS v1.1 (Adult ADHD)
- • PROMIS Cognitive (Cognitive Function)
- • PCSS (Post-Concussion)
- • FSS (Fatigue Severity)
- • AD8 (Dementia Screen)
- • QDRS (Dementia Staging)
See How Assessments Work
Experience a preview of our PHQ-9 depression screening. This is exactly what your patients will see.
PHQ-9 Depression Screening
Demo PreviewQuestion 1 of 4
Over the last 2 weeks, how often have you been bothered by: Little interest or pleasure in doing things?
This is a demonstration only. For actual clinical use, the complete assessment forms are available within the platform.
Smart Assessment Advisor
Not sure which assessments to use? Our AI advisor analyzes patient information and recommends the most appropriate validated assessments from our library.
Patient Information
Recommended Assessments
Enter patient information and click "Get Recommendations" to see AI-powered assessment suggestions.
AI recommendations are for informational purposes only. Clinical judgment should always guide assessment selection.
How It Works
Get started in minutes, not days. No IT department required.
Add Patients
Add patients individually or bulk upload from a spreadsheet.
Send Assessments
Choose from 30+ validated forms. Send one-time or recurring.
Track Progress
View scores over time. Set your own % threshold to get alerts when scores change significantly.
Improve Outcomes
Use data-driven insights to improve care quality.
Personalized Outreach That Reflects Your Practice
Every email you send is an extension of your brand. Customize colors, upload your logo, and re-engage patients you haven't seen in months.
Branded Email Experience
Make every patient touchpoint feel professional and personal. Your emails, your brand.
- Upload your practice logo or photo
- Custom header gradient colors
- Personalized button colors
- Practice name prominently displayed
- Professional, HIPAA-compliant templates
Re-engage Inactive Patients
Haven't seen a patient in months or years? Bulk upload your contact list and send personalized outreach to reconnect.
- Bulk upload patients from spreadsheets
- Send custom messages with or without forms
- Personalized outreach at scale
- Track who re-engages with your practice
- Flexible message templates
With or Without Forms
Send standalone check-in messages or attach assessment forms—your choice.
Bulk Operations
Upload hundreds of patients at once. Send bulk assessments or messages in seconds.
Patient Placeholders
Use {{firstName}}, {{providerName}}, and more for personalized messaging.
What is Value-Based Care?
The healthcare industry is shifting from fee-for-service to value-based reimbursement. Here's what that means for behavioral health clinicians.
The Old Way
Fee-for-Service: Get paid for each session, regardless of patient outcomes. No incentive to track whether treatment actually works.
- ✗Payment tied to volume, not results
- ✗No data to demonstrate effectiveness
- ✗Harder to justify continued treatment
The New Way
Value-Based Care: Reimbursement is tied to measurable patient outcomes. Payers reward clinicians who can demonstrate improvement.
- Payment tied to patient improvement
- Data-backed treatment decisions
- Competitive advantage for contracts
Why Start Tracking Now?
Major payers are already implementing VBC models:
- • Medicare Advantage plans requiring outcome metrics
- • Commercial insurers piloting VBC contracts
- • State Medicaid programs mandating measurement
Clinicians who track outcomes will:
- • Qualify for better reimbursement rates
- • Win preferred provider contracts
- • Demonstrate value to patients and referrers
Don't wait until it's mandatory. Build your outcomes data now so you're ready when payers require it.
Research Supporting Measurement-Based Care
Peer-reviewed evidence demonstrating why tracking patient outcomes leads to better treatment results.
Built for Compliance & Security
TouchpointHQ is designed from the ground up for healthcare privacy and security requirements.
Ready to Transform Your Practice?
Join clinicians who are already tracking outcomes and improving patient care with TouchpointHQ.