Step-by-step video guides to help you get the most out of TouchpointHQ's patient tracking and outcome measurement features.
Alumni Tracking for Eating Disorder & Substance Use Recovery. Staying Connected After Discharge with TouchpointHQ. Recovery doesn't end at discharge. For patients treated for Eating Disorders (ED) and Substance Use Disorders (SUD), the period after completion of treatment is critical.
AMA Tracking: Keeping the Door Open After Early Departure. Leaving treatment against medical advice (AMA) is rarely a clinical decision. More often, it's a moment of distress — a combination of overwhelm, fear, ambivalence, family pressure, financial anxiety, or other factors.
Many TMS clinics stop tracking patients once the acute treatment course ends, but that's exactly when relapse risk begins. Research and real-world clinic data show that 15–20% of TMS patients may require retreatment within 12 months.
How to Add a Patient. TouchpointHQ is a patient follow-up and outcomes platform designed to help mental health and interventional practices retain patients, identify return-to-care opportunities, and generate incremental revenue—without adding operational burden.
Using Outcomes Data by Insurance Payor to Support Rate Negotiations. TouchpointHQ allows practices to view and analyze outcomes data by specific insurance payor—a powerful tool for supporting payer rate negotiations.